Cancellations, Substitutions, Downgrades & Upgrades

If you need to cancel your conference registration, you may do so for a full refund, less a EUR150 service charge until Monday, July 25, 2011. Attendees who register prior to or after the deadline date, who do not cancel in writing by the deadline date are liable for the pass cost and will be charged for the full registration fee. Sorry, no refunds are available for no-shows. If you are unable to attend the event, we recommend that you send a substitution in your place. Changes to registrations must be presented in written form. Please download the Registration Change Form and fax your cancellation, changes or substitution request to +1 (415) 947-6011, or mail your request to:

Event Registration Services Group
GDC Europe 2011
303 Second Street, Suite 900, South Tower
San Francisco, California 94107
USA

Written requests for a downgraded pass must be received no later than Monday, July 25, 2011 for a full refund on the difference of registration fees between the value of the original and downgraded pass. Sorry, requests received after July 25, 2011 cannot be accommodated. Upgrade pass requests must be submitted in writing and faxed to +1 (415) 947-6011 along with payment information for the difference in value.

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Important Payment By Check Information

If you selected payment by check, please be aware that all check payments must be received by the Registration Department no later than Friday, August 5, 2011 in order to apply the payment to your registration. If you are unable to meet this deadline, please pay by credit card by accessing your registration as a returning user and follow the prompts to pay with a credit card.

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Program Changes

UBM TechWeb, producers of the GDC Europe, reserve the right to make changes in the programs and speakers, or to cancel sessions if enrollment criteria are not met, or when conditions beyond its control prevail. All sessions are filled on a first-come, first-seated basis. Arrive early to ensure a seat! Recording devices and cameras, still or video, are prohibited.

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Registration Hours

Location: Congress-Centrum Ost Koelnmesse

Hours:
Sunday, August 14	3:00pm - 5:00pm (Early Registration)
Monday, August 15	8:00am - 7:00pm
Tuesday, August 16	8:30am - 7:00pm
Wednesday, August 17	8:30am - 12:00pm

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Expo Hours

Hours:
Monday, August 15	9:30am - 7:00pm
Tuesday, August 16	9:30am - 7:00pm

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Event Badges

Please care for your badge. A non refundable replacement fee will apply to all lost, misplaced, stolen, forgotten and duplicate badge requests.

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Value Added Tax (VAT)

What is Value Added Tax (VAT)?
VAT is a consumption tax levied on goods and services in many countries around the world. The national tax systems of Europe, Canada, Japan and Australia allow for a refund of VAT to most non-resident business entities, worldwide. In some instances, registration for VAT is required by the local country law in order to get a refund. Registration must be done prior to the business event.

Who is entitled to a VAT refund?
Most business entities around the world will qualify for a refund. However, the VAT refund rules will vary from country to country. Please check with your local country's polices and company regarding VAT refund. You also refer to your GDC Europe Registration receipt as your proof of VAT payment when submitting your VAT refund claim with your local tax authorities.

Can a private person qualify for a VAT refund?
Non-EU resident tourists can, in most cases apply for a refund of the VAT paid on gifts and merchandise bought for export out of the country. The refund should be requested at the last port before departure from the EU. Tourists are not entitled to a refund of the VAT incurred on services, such as hotel and car rental. This refund opportunity is available to the company only.

What is the GDC Europe VAT Number?

Think Services Game Group GmbH VAT
VAT ID No.: DE815046903
Think Services Game Group Germany GmbH
Kaiser-Wilhelm-Strasse 30
12247 Berlin
Germany

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Hotel Reservations

If you have not yet made hotel arrangements, we urge you to do so soon. Space is limited. For hotel reservations, please refer to the Travel page.

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Mailing Lists

Please notify us if either of the following occur:

• Catalog change of address:
  If you're moving, or if your conference brochure is addressed incorrectly, please fax your corrections to +1 (415) 947-6090, Attn: GDC List Correction or call +1 (415) 947-6219, or make corrections on your mailing address and mail it to us at:
  
  GDC Marketing Dept – List Correction
  Attn: Sandra Lew
  303 Second Street, Suite 900, South Tower
  San Francisco, CA 94107
  
  
• Duplicate Catalogs & Removal from Mailing List:
  If you're receiving duplicate copies of our conference brochure, please enclose the address area from each duplicate conference catalog you would like to be removed from, and mail or fax to the above address. To be removed from the mailing list, please fax or mail your address area from your catalog with instructions to be removed from the mailing list.

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Children At The Show

Due to safety concerns, no one under the age of 18 (including infants in strollers) will be permitted on the show floor at any time during the Game Developers Conference Europe.

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Student Pass Qualifications

GDC Europe encourages the future game developers across Europe to attend our conference. In order to qualify for the GDC Europe Student Pass, you may elect to purchase a Student Pass online but will have to present your student credentials onsite at registration. Your proof of student credentials must be current as of the date of the event (working towards a degree from a credited institution but not yet graduated before August 31, 2010).

Proof of academic credentials may include 1) Student ID Card 2) Written letter of proof of enrollment from your school or academic institution on your organizations letterhead.

Should you fail to present proper credentials onsite at the GDC Europe registration desk, you will not be given a pass to GDC Europe at the student rate.

*GDC Europe reserves the right to deny Student Passes to anyone onsite as well as close off registration for students in advance of the event.

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Wire Transfers/Bank Transfers

Question: How do I submit a wire transfer/bank transfer?
Answer: GDC Europe accepts wire transfers/bank transfers for payments for conference passes up until Friday August 5, 2011. Please refer to our information below:

Think Services Game Group Germany GmbH Wire Transfer/Bank Transer Information
Think Services Game Group Germany GmbH
Bank Account Number: 403100187
COMMERZBANK MUENCHEN
Bank Address: Dachauer Str. 9 A, 80335 Muenchen

IBAN NO: DE27 700 400 4104 0310 0187
Bank Code: 700 400 41
SWIFT BIC - COBA DEFF 700

When submitting a wire transfer/bank transfer, please include your registration invoice number, which is located on your registration invoice as well the registrant's name in the reference field of the bank/wire transfer. Once you have submitted your wire transfer, please send an email to rafael.trickett-robles@ubm.com with the date of the wire, the amount, the registration invoice number, and the registrant's name.

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Questions & Changes

If you have any questions please access the Contact Us page or review the Frequently Asked Questions page for answers related to the event and the conference program.

For registration related inquiries only, please contact our Registration Department at +1 (415) 947-6856 or +1 (866) 321-1807 Monday-Friday, 9am-4pm PT. We will make every attempt to answer your questions or forward your request to the appropriate group.

To request changes to a registration, download and complete the Registration Change Form. All requests for changes to a registration must be faxed in to +1 (415) 947-6011, or you may mail your request to the above address.

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