Cancellations, Substitutions, Downgrades & Upgrade

If you need to cancel your conference registration you may do so for a full refund, less a EUR150.00 service charge, until Friday, July 22, 2016. Cancellations for the GDC Europe VIP Lounge package will be accepted until Friday, July 22, 2016 at no charge; requests received after this date cannot be accommodated. Attendees who register prior to or after the deadline date, who do not cancel in writing by the deadline date are liable for the pass cost and will be charged for the full registration fee. Sorry, no refunds are available for no-shows. If you are unable to attend the event, we recommend that you send a substitution in your place. Changes to registrations must be presented in written form. Please download the Registration Update Form and email a completed cancellation, change or substitution request to, fax to (415) 947-6011, or mail to:

Events Registration Services Group
GDC Europe 2016
303 Second Street
Suite 900 South Tower
San Francisco, CA 94107

Written requests for a downgraded pass must be received no later than Friday, July 22, 2016 for a full refund on the difference of registration fees between the value of the original and downgraded pass.

Sorry, requests received after Friday, July 22, 2016 cannot be accommodated. Upgrade pass requests must be submitted in writing and faxed to (415) 947-6011 along with payment information for the difference in value.

Payment By Check

If you selected payment by check, please be aware that all check payments must be received by the Registration Department no later than Friday, August 5, 2016 in order to apply the payment to your registration.

If you are unable to meet these deadlines, please pay by credit card.

Program Changes

The UBM Tech Game Network, producers of the GDC Europe, reserve the right to make changes in the programs and speakers, or to cancel sessions if enrollment criteria are not met, or when conditions beyond its control prevail. All sessions are filled on a first-come, first-seated basis. Arrive early to ensure a seat! Recording devices and cameras, still or video, are prohibited. Please review our filming guidelines here.

Event Badges

Badges will not be mailed in advance of the event. Please bring a copy of your confirmation along with a government issued photo ID to collect your badge. Near Field Communication badges will be in use at GDC Europe.

A non-refundable replacement fee, equal to the original purchase amount will apply to all lost, duplicate, misplaced, stolen or forgotten badge and/or badge holder requests. If your badge was complimentary, the fee will be the current onsite rate.

Value Added Tax (VAT)

What is Value Added Tax (VAT)?
VAT is a consumption tax levied on goods and services in many countries around the world. The national tax systems of Europe, Canada, Japan and Australia allow for a refund of VAT to most non-resident business entities, worldwide. In some instances, registration for VAT is required by the local country law in order to get a refund. Registration must be done prior to the business event.

Who is entitled to a VAT refund?
Most business entities around the world will qualify for a refund. However, the VAT refund rules will vary from country to country. Please check with your local country's polices and company regarding VAT refund. You also refer to your GDC Europe Registration receipt as your proof of VAT payment when submitting your VAT refund claim with your local tax authorities.

Can a private person qualify for a VAT refund?
Non-EU resident tourists can, in most cases apply for a refund of the VAT paid on gifts and merchandise bought for export out of the country. The refund should be requested at the last port before departure from the EU. Tourists are not entitled to a refund of the VAT incurred on services, such as hotel and car rental. This refund opportunity is available to the company only.

What is the GDC Europe VAT Number?

Think Services Game Group GmbH VAT
VAT ID No.: DE815046903
Think Services Game Group Germany GmbH
Kaiser-Wilhelm-Strasse 30
12247 Berlin

Discount Code Policy

Discount codes cannot be combined with other discount promotions, including group discounts, exhibitor discounts, other special discount offers or previously purchased or registered passes. All discount codes are subject to review and are limited to one discount per registration.

Hotel Reservations

If you have not yet made hotel arrangements, we urge you to do so immediately. For hotel reservations, please refer to the Travel Page.

Children At The Show

Due to safety concerns, no one under the age of 18 (including infants in strollers) will be permitted on the show floor at any time during the Game Developers Conference™ Europe.

Questions & Changes

If you have any questions please access the Contact Us area with questions related to the event and the conference program.

For registration related inquiries only, please contact our Registration Department at +1 (415) 947-6926 or +1 (866) 321-1807 (toll free within the USA) Monday - Friday, 9:00 - 16:00 PT, U.S. You can also reach them by email at We will make every attempt to answer your questions or forward your request to the appropriate group. All requests for changes to a registration must be faxed in to +1 (415) 947-6011, or you may mail your request or provide a copy onsite.

At the Event Customer Services Department, we make every effort to process your registration and answer your event related inquiries in a timely and professional manner. If you have any compliments, concerns or comments, please contact Rafael at

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